Patient Representative - Third Shift
Core
Provide family support, education, mediation, and patient information in hospital specialty waiting areas to enhance patient/family satisfaction and resolve concerns.
Role type
Patient Representative (Customer Service & Patient Relations)
Builds
Positive patient relations and family satisfaction programs within the Specialty Waiting Area
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Empathetic verbal communication, conflict resolution, problem-solving, program planning, writing, customer service
Preferred skills
Healthcare-related background, social science knowledge
Responsibilities
Respond to patient and family concerns, conduct regular rounding in waiting areas, document interactions and complaints, coordinate with Emergency Department teams and security staff
Seniority
Entry-level to Mid-level, hands-on IC