Patient Experience Coordinator
Core
Develops, implements, and coordinates programs and services to promote positive patient experiences, resolves complaints and grievances, and provides training/coaching to staff on service behaviors.
Role type
Patient Experience Coordinator (Healthcare Operations)
Builds
Patient satisfaction initiatives, service improvement processes, and complaint resolution workflows
Domain
Healthcare / Patient Experience
Deliverable
dashboards & analysis | client delivery | product features
Required skills
Conflict management, data entry and analysis, training and coaching, service recovery, relationship building, process improvement
Preferred skills
Healthcare customer service, mediation, project support
Responsibilities
Respond to patient, family, and visitor concerns; provide training to physicians, residents, students, and staff; employ conflict resolution tactics to promote positive perceptions; share information and analysis to support department operations; model excellent service to patients and visitors.
Seniority
Mid-level, hands-on IC