Sr Analyst- L1 Support Engineer (Salesforce+ Microsoft)
Core
L1 Production Support Associate providing 24x7 technical and functional support for Wealth Management platforms, Salesforce, and Microsoft applications.
Role type
L1 Application Support Engineer
Builds
Production stability for Wealth Management platforms and Microsoft/Salesforce tools
Domain
Financial Services / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Administration, SOQL, Salesforce Flows, Lightning, Power Apps, Power Automate, SharePoint Online, Microsoft Teams, ServiceNow, ITIL Processes, Incident Management, Change Management, User Access Management, SQL, Control-M, APV, Catchpoint, Dynatrace
Preferred skills
ITIL Certification, Cloud Certification, 1-3 years experience in financial institution
Technologies
Salesforce, Microsoft Power Platform, SharePoint, Microsoft Teams, ServiceNow, Control-M, Dynatrace, Catchpoint, APV
Responsibilities
Perform initial triage and resolution of production incidents and service requests, Monitor job scheduling platforms and application alerts, Execute smoke tests and support platform releases, Manage user access and permissions, Troubleshoot workflow and integration issues, Coordinate RCA and escalate complex issues to L2/L3 teams, Prepare SLA dashboards and metrics reporting
Seniority
Junior, hands-on IC