Associate, SW Eng
Core
Provide day-to-day production support for Wealth Management applications, APIs, data platforms, and cloud-hosted services to ensure operational stability and client experience.
Role type
Associate, Software Support (Production Operations/SRE)
Builds
Production stability for Wealth Management applications and platforms
Domain
BFSI / Wealth Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, problem management, RCA/postmortem analysis, cloud troubleshooting, API support, database troubleshooting, scripting/automation, stakeholder communication
Preferred skills
BFSI or financial-services technology experience
Technologies
Azure, AKS, Kubernetes, Azure Databricks, Apache Kafka, Oracle SQL, Neo4j, GraphQL, Apollo API Management, Dynatrace, PCF, CyberArk, Azure Key Vault, Unix, Java, ServiceNow, Python, Shell Scripting, Docker, Git
Responsibilities
Monitor application health using observability tools and support alert triage; Investigate issues across Azure, AKS/Kubernetes, PCF, Kafka, Databricks, Oracle SQL, Neo4j, GraphQL/API, Java, Unix; Support Incident, Change, and Problem Management processes in ServiceNow; Contribute to RCA and postmortem documentation; Coordinate SSL certificate management and secrets/access management; Participate in release support, validation, disaster recovery planning, and DR testing; Create, maintain, and improve runbooks, knowledge articles, and operational checklists; Use scripting and automation to reduce manual effort.
Seniority
Associate, hands-on IC