Cloud Service Delivery Manager
Core
Oversee delivery, reliability, and operational excellence of enterprise cloud services across public, private, and hybrid environments, acting as the primary liaison between operations, engineering, and business stakeholders.
Role type
Senior IC Cloud Service Delivery Manager
Builds
Enterprise cloud platforms and services for wealth management, asset servicing, and banking clients
Domain
Financial Services / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cloud operations management, ITIL service management, incident/problem/change management, stakeholder management, financial optimization, team leadership, cross-functional collaboration, regulatory compliance, capacity planning, vendor management
Preferred skills
SRE practices, DevOps methodologies, Infrastructure as Code (Terraform), FinOps principles, observability platform usage, regulated industry experience
Technologies
Microsoft Azure, AWS, Google Cloud Platform, Datadog, Splunk, Dynatrace, AppDynamics, Azure Monitor, Terraform
Responsibilities
Own end-to-end delivery and operational performance of cloud infrastructure; Lead operational governance reviews and service performance reporting; Serve as escalation point for major incidents and coordinate cross-functional resolution; Manage relationships with cloud service providers and strategic vendors; Lead and mentor cloud operations personnel; Present service performance and risk assessments to executive leadership
Seniority
Senior, hands-on IC with leadership responsibilities
