Supervisor(a) de Operações PSP
Core
Supervision and operational management of a Patient Support Program (PSP) for a multinational pharmaceutical industry.
Role type
Operations Supervisor (PSP)
Builds
Patient support programs and operational workflows
Domain
Healthcare / Pharmaceutical industry
Required skills
Team supervision, operational KPI management, process management, compliance adherence, reporting, technical and behavioral development of team members
Preferred skills
Experience in health operations, Patient Support Programs (PSP), patient care, analytical profile, problem-solving, empathy
Technologies
Excel
Responsibilities
Supervise and develop an operations team, act as the main operational focal point for leadership and client, monitor operational and productivity indicators, ensure quality of services and processes, conduct alignment and performance feedback meetings, monitor operational flows for continuous improvement, ensure compliance with procedures and client guidelines, prepare and present operational reports
Seniority
Mid-level, hands-on IC