Manager, Banking Operations
Core
Lead a Banking Operations team responsible for transaction processing, document processing, new business account openings, and ongoing account documentation review.
Role type
Manager, Banking Operations
Builds
Treasury management specialty products
Domain
Banking / Wealth Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team performance management, career development guidance, staffing decisions, strategic direction shaping, call center management, risk issue monitoring, training needs identification, system and process implementation, performance management, workload organization, cross-functional collaboration, goal setting, priority management, analytical problem solving, banking knowledge, influencing and negotiation
Preferred skills
ACCA qualification, 5-10 years banking experience, college or university degree
Technologies
call center systems, account documentation systems
Responsibilities
Manage a call center for a treasury management specialty product, Support management in identifying, assessing, monitoring, and controlling risk issues within the team, Maintain adequate coverage for all team tasks by identifying training needs and preparing partners as required, Assist with the development and effective implementation of systems, processes, and project changes for the call center, Oversee performance management and career development processes, participate in staffing and disciplinary decisions, and provide hands on staff training, Set periodic goals, organize workloads, establish short term priorities, monitor activities, and ensure work is completed accurately and on time
Seniority
Manager, hands-on leadership
