Sr. Associate, SW Support
Core
Lead production support for critical trading, accounting, and reporting applications, ensuring system reliability and resolving production issues.
Role type
Senior IC software support engineer
Builds
Production stability for trading, accounting, and reporting systems
Domain
Financial services / Banking technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Production support leadership, Oracle PL/SQL, SQL Server, Unix shell scripting, PERL scripting, Bitbucket, Bamboo, DevOps best practices, Onshore-offshore support model management
Preferred skills
None stated
Technologies
Oracle, SQL Server, Unix, Perl, Bitbucket, Bamboo
Responsibilities
Monitor and attend all alerts, troubleshoot production issues including job failures, apply code fixes, escalate issues to relevant teams, work with business partners to analyze and resolve queries, ensure compliance to controlled processes, lead production support and maintenance teams
Seniority
Senior, hands-on IC
