Sr. Lead - MTR Audio visual
Core
Lead end-to-end Audio-Visual (AV) operations for the India region, managing Microsoft Teams Rooms (MTR), meeting spaces, and digital workplace technologies to ensure seamless collaboration experiences.
Role type
Senior IC AV Operations Lead (MTR)
Builds
Operational support for meeting rooms, boardrooms, training spaces, and digital signage systems across the India region.
Domain
Financial Services / Enterprise AV & Collaboration Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams Rooms (MTR) expertise, AV system troubleshooting, vendor management, incident escalation, root cause analysis, asset management, SOP standardization, stakeholder coordination
Preferred skills
Crestron/Q-SYS programming, digital signage multicast/unicast concepts, enterprise conferencing environment management, AI900/AZ900/M365 certifications
Technologies
Microsoft Teams Rooms, Crestron, Poly, NEAT, Biamp, QSC, Shure, ServiceNow, Azure, Microsoft 365
Responsibilities
Lead daily AV operations for meeting and collaboration spaces; act as primary escalation point for critical AV incidents; monitor room health and drive automation/self-healing; manage onsite technicians and vendors; troubleshoot MTR, AV peripherals, and connectivity issues; manage AV asset lifecycle and compliance; standardize SOPs and audit checklists; support critical meetings and webcast sessions.
Seniority
Senior, hands-on IC with leadership responsibilities
