Medical Information Specialist with German, English and one more additional language
Core
Provide phone support to health care professionals and patients regarding medical inquiries, adverse events, and product quality complaints for pharmaceutical products.
Role type
Medical Information Specialist (Call Center)
Builds
Safety and product quality information services for major pharmaceutical companies
Domain
Life Sciences / Clinical Research / Patient Safety
Deliverable
client delivery
Required skills
Medical information handling, Adverse event reporting, Product quality complaint processing, Multi-lingual communication, Call center operations, Data documentation
Preferred skills
Knowledge of therapeutic areas (Respiratory, Infectious diseases, Immunology, HIV, Oncology), Process improvement
Technologies
None explicitly stated
Responsibilities
Receive and document incoming telephone calls, faxes, or emails from investigative sites; Track medical inquiries and adverse events; Provide regular feedback to management on project metrics and challenges; Participate in training and working groups for new initiatives
Seniority
Individual Contributor
