Lead IT Specialist
Core
Senior IT specialist providing advanced technical support, resolving complex workstation/server/network issues, and mentoring staff in a clinical research environment.
Role type
Senior IC IT Specialist (Help Desk/Infrastructure)
Builds
IT support services, hardware/software configurations, and system maintenance for clinical operations
Domain
Healthcare / Clinical Research
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, network troubleshooting, Windows workstation repair, server backup monitoring, Exchange mailbox administration, healthcare systems support (EMR, imaging), HIPAA compliance knowledge, vendor management, IT asset inventory management
Preferred skills
CompTIA certifications, Microsoft MCSA, Citrix certification, MTA
Technologies
Active Directory, Windows, Office 365, Citrix, RDP, Exchange, EMR systems
Responsibilities
Resolve complex workstation, server, and network issues; install and configure software/hardware solutions; maintain IT asset inventory and documentation; mentor IT staff and coordinate team activities; communicate with clients regarding support progress and outages
Seniority
Senior, hands-on IC with leadership responsibilities
