Sr. Service Delivery Technician
Core
Provides advanced technical support and service delivery for end-user computing environments, acting as an escalation point for complex hardware, software, and connectivity issues.
Role type
Senior Service Delivery Technician (IT Support)
Builds
Reliable technology services for employees across the organization
Domain
Healthcare industry IT infrastructure
Required skills
Advanced troubleshooting, incident management, device provisioning, root cause analysis, technical documentation, mentoring, process improvement
Preferred skills
Microsoft Office 365, Active Directory, remote imaging tools, ticketing systems
Technologies
Microsoft environment, Active Directory, remote support tools, online ticketing systems
Responsibilities
Troubleshoot complex hardware/software/connectivity issues, manage support queues, install and configure end-user devices, develop technical documentation, mentor junior technicians, collaborate with IT teams
Seniority
Senior, hands-on IC