Sr. Service Delivery Technician
Core
Provides advanced technical support and service delivery for end-user computing environments, acting as an escalation point for complex hardware, software, and connectivity issues.
Role type
Senior Service Delivery Technician (Desktop Support)
Builds
Reliable end-user technology solutions and support processes
Domain
Healthcare IT / Enterprise Desktop Support
Deliverable
product features
Required skills
Troubleshooting hardware and software, Active Directory administration, device management, incident management, root cause analysis, technical documentation, mentoring
Preferred skills
Microsoft Office 365 support, remote imaging tools, online ticketing systems
Technologies
Microsoft environment, Active Directory, remote support tools, ticketing systems
Responsibilities
Provide advanced support for computers, operating systems, mobile devices, and peripherals; Manage and prioritize incidents and service requests; Troubleshoot complex hardware, software, access, and connectivity issues; Install, configure, and deploy end-user technology; Administer device management activities; Perform root cause analysis and recommend process improvements; Develop and maintain technical documentation; Provide guidance and mentoring to junior team members.
Seniority
Senior, hands-on IC