Bi-lingual Pharmacy Tech Support/Call Center Rep (Remote Work from Home)
Remote · from United StatesEmployee or contractor
Core
Provide payment assistance solutions (co-pay cards, vouchers) and troubleshoot submission rejections for patients and pharmacies via phone, email, and fax.
Role type
Contract pharmacy support call center representative
Builds
Patient support programs for biopharma and medical device companies
Domain
Healthcare / Pharmaceutical commercial solutions
Deliverable
client delivery
Required skills
Pharmacy Technician experience, HIPAA certification, Call center experience, English/Spanish bilingualism
Preferred skills
Medical claim processing experience
Technologies
Opus Health program
Responsibilities
Field requests for card activation, program eligibility, and benefit explanations; assess user issues and provide first-level support; document resolutions and escalate unresolved issues; work 40 hours/week across multiple shifts.