Senior Project Services Coordinator
Core
Provide day-to-day operational support to the Project Manager and study team by completing routine project procedures across the full study lifecycle, from start-up through close-out.
Role type
Senior Project Services Coordinator
Builds
Clinical research studies and laboratory operations
Domain
Life sciences / Clinical research
Deliverable
client delivery
Required skills
Study lifecycle management, protocol-specific laboratory instruction, site loading, Investigator Portal access support, kit shipment coordination, query resolution, document quality control reviews, monitoring plan contribution, stakeholder communication, process improvement initiatives
Preferred skills
Project management methodologies, life sciences degree
Technologies
Microsoft Word, PowerPoint, Excel, investigator portals, study tracking/status reporting tools
Responsibilities
Support study setup and planning by attending meetings, preparing minutes and action logs, and drafting protocol-specific laboratory instruction documents; help set up protocol-specific Laboratory Centralized Monitoring requirements; perform routine study maintenance tasks including site loading, Investigator Portal access support, kit shipment coordination, and monitoring day-to-day study performance; partner with internal and external teams to drive timely resolution of queries, protocol questions, issues, and escalations; use status reports and monitoring outputs to proactively identify trends and provide feedback on investigator site performance and service delivery; support document quality control reviews and contribute to monitoring plans, reports, and protocol-specific materials; coordinate stakeholder communications and lead customer communications when the Project Manager is absent; support project close-out activities and contribute to process improvement initiatives, SOP updates, and ad hoc high-priority tasks