Project Manager – Digital Customer Solutions
Core
Support implementation, adoption, and continuous improvement of commercial software solutions for pharmaceutical customers in Belgium.
Role type
Project Manager – Digital Customer Solutions
Builds
Commercial software solutions (IQVIA Pharm In Touch, IQVIA Doctor In Touch, MobiRep, Digital Sampling) for life sciences clients
Domain
Life Sciences / Pharmaceutical / Digital Customer Solutions
Required skills
Project management, implementation, consultancy, analytical mindset, software platform affinity, configuration logic, communication, documentation, process improvement
Preferred skills
CRM systems, field-force tools, commercial pharma processes, ticketing systems, SQL basics, technical architecture, API concepts, software rollouts, customer success
Technologies
IQVIA Pharm In Touch, IQVIA Doctor In Touch, MobiRep, Digital Sampling, CRM, SQL, APIs
Responsibilities
Assist customers during onboarding, configuration, and rollout; Analyze issues and propose solutions; Collaborate with product owners and developers; Participate in customer meetings to gather requirements; Maintain documentation of configurations and best practices; Lead internal projects like ISO Certification
Seniority
Mid-level, hands-on IC