Product Support Analyst
Core
Resolve customer and production issues for athenahealth's interoperability network by troubleshooting interface and workflow stability, investigating data problems, and coordinating with vendors.
Role type
Product Support Analyst (Healthcare Interoperability)
Builds
Interface and workflow stability for healthcare data transmission
Domain
Healthcare technology / Interoperability
Required skills
Technical support, SQL, Log analysis, Root cause analysis, Vendor coordination, Incident management, Documentation, System troubleshooting, Data validation, Workflow monitoring
Preferred skills
Interoperability concepts (EDI/healthcare data exchange), AI-enabled support tools usage, Testing activities support, Troubleshooting guide creation, Cross-team investigation
Technologies
SQL, Logs, AI-enabled support tools, Interoperability interfaces
Responsibilities
Investigate reported issues across interfaces and production workflows, Troubleshoot interface and data flow problems using logs and diagnostic outputs, Analyze production data to identify symptoms and root causes, Coordinate with interface vendors to validate fixes, Document investigation steps and resolutions, Monitor issue queues and work assignments, Assist with root-cause follow-ups and prevention plans, Support testing activities for interface changes
Seniority
Junior to Mid-level, hands-on IC