Platform Engineer (L1 / L2 / Senior PE)
Core
Provide remote troubleshooting and hands-on support for VMware products including vSphere, vCenter, ESXi, vSAN, vCD, and vRops, performing root cause analysis on complex technical issues.
Role type
Tiered Platform Engineer (L1/L2/Senior) specializing in VMware virtualization support
Builds
Resolution of customer support requests and inquiries via phone, email, and ticketing systems
Domain
IT Infrastructure / Virtualization
Deliverable
client delivery
Required skills
VMware vSphere administration, Linux OS administration, Windows OS administration, storage concepts (iSCSI, NFS, FC, vvol), network connectivity troubleshooting, log analysis, root cause analysis, technical documentation
Preferred skills
VCP, VCIX, or VCAP certifications, knowledge of vSAN/vCD/vRops, mentoring and coaching
Technologies
vSphere, vCenter, ESXi, vSAN, vCD, vRops, Linux, Windows
Responsibilities
Respond to customer support requests via phone, email, and ticketing systems; Provide remote troubleshooting for VMware products; Collect and analyze logs to identify issue causes; Investigate and resolve complex technical issues; Maintain detailed technical documentation; Cooperate with TSEs and backline teams; Mentor and coach support team members; Conduct technical knowledge sharing sessions
Seniority
Entry (0-2 yrs), Mid (2-5 yrs), Senior (6-10 yrs)
