Connected Care Pathway Coordinator - Bank
Core
Coordinate UK Insurance Specialist Centres at Cromwell Hospital, managing patient pathways, clinic access, and data submissions to meet service level agreements.
Role type
Specialist Centre Coordinator (Healthcare Administration)
Builds
Efficient administration and services for Bupa Insurance Specialist Centres
Domain
Healthcare / Insurance
Required skills
Patient communication, KPI tracking, data coordination, appointment scheduling, process documentation, SLA management
Preferred skills
Experience with MI teams, process improvement, succession planning
Responsibilities
Communicate with patients regarding next steps in their pathway journey, ensure relevant test results are available for consultant and MDT meetings, book patient appointments and communicate times, create and maintain records of current provision including consultant and radiologist clinics, support quarterly KPI submissions to UKI, proactively respond to patient queries, develop processes to improve patient experience, ensure SOPs are up to date.