Business Analyst
Core
Business Analyst supporting customer retention initiatives and strategic change within a health insurer/provider.
Role type
Business Analyst (Change & Transformation)
Builds
Business cases, requirements documentation, and operational solutions for retention strategy.
Domain
Healthcare / Insurance / Customer Retention
Deliverable
product features
Required skills
Business analysis, requirements gathering, stakeholder engagement, business case development, benefits analysis, process mapping, Agile/Waterfall methodologies
Preferred skills
Regulated environment experience (FCA/CQC), retention/customer journey/insurance/healthcare domain knowledge, BA qualifications (BCS/AgileBA)
Responsibilities
Gather and document business requirements for retention initiatives; Facilitate workshops to understand business needs; Develop business cases and benefits assessments; Translate requirements into traceable deliverables; Support implementation with delivery and technology teams; Identify opportunities to improve customer experience and reduce costs.
Seniority
Mid-level, hands-on IC