Product Owner
Core
Lead the Retention Squad to own strategy, roadmap, and outcomes for retaining and growing the customer base.
Role type
Senior Product Owner (Strategy & Retention)
Builds
Consumer retention strategy, roadmap, and measurable customer/commercial outcomes
Domain
Health insurance and provider services
Deliverable
product features
Required skills
Strategy formulation, roadmap ownership, team leadership, commercial acumen, stakeholder influence, data-driven decision making, cross-functional change management
Preferred skills
Customer retention experience, lifecycle management, subscription/membership business, regulated environment (FCA), Agile, product management qualifications
Responsibilities
Own and evolve the consumer retention strategy and roadmap; Lead the Retention Squad with clear direction and accountability; Make data-led decisions on initiative prioritization; Influence senior stakeholders across Product, Digital, Marketing, and Technology teams; Create clear narratives and reporting for senior leaders; Champion a culture of evidence-led decision making
