Representative, Guest Services
Core
Front-line guest services and sales agent providing customer support, gift card sales, and tourism initiatives at a shopping outlet.
Role type
Guest Services Representative
Builds
Guest services center operations, gift card sales, tourism programs
Domain
Retail / Hospitality
Deliverable
product features
Required skills
Customer service, sales, cash handling, financial reconciliation, guest inquiry resolution, tourism program execution, compliance adherence
Preferred skills
None stated
Technologies
POS systems
Responsibilities
Represent Simon to guests with high-quality service, sell Simon Gift Cards and payment products, manage daily financial deposits and reconciliation, maintain physical appearance and marketing displays, respond to guest and retailer inquiries, capture consumer information, support co-workers and departments, ensure compliance with corporate programs, execute tourism and VIP shopper initiatives
Seniority
Entry-level, individual contributor