Enrollment Specialist 1 (Bi-Lingual in Spanish Preferred)
Core
Provides support to the Enrollment Services department by managing client data, scanning documents, verifying addresses, and assisting clients with program enrollment requirements.
Role type
Entry-level enrollment specialist (customer service)
Builds
Client medical assistance cases and program enrollments
Domain
Healthcare administration / Public assistance programs
Deliverable
dashboards & analysis
Required skills
Data entry, document scanning, outbound calling, report compilation, client data research, customer service, knowledge of Medicaid/CHP+/CICP/DFAP/Connect of Health Colorado, proficiency in Microsoft Word/Excel/Outlook, knowledge of CBMS and Epic systems
Preferred skills
Bilingual in Spanish
Responsibilities
Scan incoming mail and documents into email inboxes and Onbase system; make outgoing calls to verify client addresses; collect case files for audit requests; compile and complete various reports; research client data in State CBMS system and enter case comments; provide customer service to enrollment clients regarding program requirements and documentation
Seniority
Entry-level, individual contributor