Senior ServiceNow Engineer
Core
Design and build AI-powered employee self-service experiences using ServiceNow to automate workflows, resolve issues, and complete business processes.
Role type
Senior ServiceNow Engineer (AI & Automation)
Builds
AI-powered self-service portals, automated workflows, and secure integrations for enterprise employees.
Domain
Enterprise Software / IT Service Management / AI Automation
Deliverable
production ML models
Required skills
ServiceNow platform engineering, AI agent development, workflow automation, secure API integration, SDLC/ADLC practices, technical leadership
Preferred skills
ServiceNow Employee Center/Virtual Agent/Now Assist, ITSM/CMDB expertise, Model Context Protocol (MCP), responsible AI lifecycle controls
Technologies
ServiceNow, JavaScript, Flow Designer, Integration Hub, App Engine, MCP
Responsibilities
Engineer AI-powered self-service using conversational experiences and deterministic automation; simplify processes by partnering with stakeholders; govern AI quality through evaluation scenarios and release criteria; build reusable actions and secure API integrations; protect access via least-privilege roles and secrets management; measure productivity outcomes and operate dependable capabilities; provide technical leadership through design/code reviews and mentoring.
Seniority
Senior, hands-on IC with mentorship