Director, Operations-III
Core
Maximize customer shopping experience and tenant sales by ensuring a clean, safe, well-maintained, and aesthetically pleasing environment while preserving assets and implementing company standards.
Role type
Director of Operations for a retail outlet center
Builds
Operational excellence, asset preservation, and tenant satisfaction for a shopping center
Domain
Retail real estate / Property management
Required skills
Capital planning, preventative maintenance management, budget management, vendor contract negotiation, safety compliance (OSHA/ADA/EPA), construction oversight, staff leadership, emergency management, financial reporting, lease interpretation
Preferred skills
Engineering drawing interpretation, CAD reading, strategic planning
Technologies
Excel, Word, online order systems, capital database
Responsibilities
Develop 5-year capital plans and execute projected projects; oversee preventative maintenance and repair programs; manage property operating expenses and negative financial variances; conduct daily property inspections and respond to operational issues; manage third-party contracted services and evaluate bids; lead maintenance staff in assignments and training; ensure public safety and risk management; prepare operational budgets and process vendor invoices; assist General Manager in profit margin maximization; oversee emergency management plans and crisis response; resolve escalated customer complaints; interact with civic leaders and code officials.
Seniority
Director, strategic planning & operational leadership