Field Service Engineer - London (Medical)
Core
Field Service Engineer responsible for service, repair, installation, and testing of medical microscopy and imaging products at customer sites, diagnosing system failures, and supporting business growth through process improvement.
Role type
Field Service Engineer (Medical Diagnostics)
Builds
Microscopy, imaging, and analysis solutions for life sciences, diagnostics, and biotechnology
Domain
Medical Diagnostics / Life Sciences / Biotechnology
Required skills
Service and repair of complex equipment, system diagnostics, cost-effective solution identification, process improvement, change management, account management, networking, training/coaching, global process application
Preferred skills
Medical field background, advanced repair/calibration expertise, matrix organization experience, cross-cultural communication
Technologies
Microsoft Office (Word, Excel, PowerPoint), advanced microscopy and imaging systems
Responsibilities
Perform service, repair, installation, and testing of products at customer sites; Diagnose system failures and escalate complex technical issues; Respond to customer service requests within assigned territory; Implement opportunities to improve processes and standard work
Seniority
Individual Contributor, Mid-Senior Level
