Sr Field Service Engineer
Core
Field Service Engineer ensuring quick resolution of complex customer challenges in medical microscopy and compound/stereo microscopy, supporting sales with installations and demos.
Role type
Senior Field Service Engineer
Builds
After-sales service, installations, repairs, and calibration of optical and digital solutions for life sciences and diagnostics customers.
Domain
Life sciences, diagnostics, biotechnology, medical microscopy
Deliverable
physical/clinical work
Required skills
Diagnosing system failures, electrical and mechanical testing, customer support, travel management, Microsoft Office proficiency
Preferred skills
Confocal systems maintenance, repair/calibration/upgrade tasks, training and coaching experience
Technologies
Medical Microscopy, Compound Microscopy, Stereo Microscopy, Confocal systems
Responsibilities
Conduct service, repair, and installation of products at customer sites; respond to customer support calls within assigned territory; collaborate with Sales Representatives for installations and exhibitions; escalate complex issues to technical support.
Seniority
Senior, hands-on IC