Sr Field Service Engineer
Core
Field Service Engineer ensuring quick resolution of complex customer challenges in medical microscopy and compound/stereo microscopy, supporting sales with installations and demos, and diagnosing system failures.
Role type
Field Service Engineer
Builds
After-sales service, installations, and repairs for medical microscopy systems
Domain
Life sciences, diagnostics, biotechnology, medical microscopy
Required skills
Electrical and mechanical testing, system failure diagnosis, cost-effective solution determination, customer support, installation, repair, calibration, upgrade, networking, influencing, training, coaching
Preferred skills
Confocal systems maintenance and repairs
Technologies
Medical Microscopy, Compound Microscopy, Stereo Microscopy, Confocal systems
Responsibilities
Respond to customer support calls within an assigned territory, conduct service, repair, and installation at customer sites, collaborate with the Service Team to ensure professional after-sales service, support Sales Representatives in installations and demo/exhibitions, identify and implement opportunities to improve processes
Seniority
Mid-level, hands-on IC