Digital Pathology Helpdesk Engineer (f/m/d)
Core
Respond to inbound routine Digital Pathology queries, provide remote troubleshooting, and manage customer account records for Leica Biosystems' diagnostic solutions.
Role type
Digital Pathology Helpdesk Engineer
Builds
Diagnostic solutions for pathological healthcare systems
Domain
Life sciences, diagnostics, biotechnology
Deliverable
client delivery
Required skills
Remote software troubleshooting, Database management, Mirth Connect, HL7, Networking (remote storage, domain, group policies, Firewall)
Preferred skills
Digital pathology platform experience, Hardware component support, Remote access tools (Bomgar, TeamViewer), DICOM
Responsibilities
Diagnose faults remotely via phone/email/remote login, Record activities in Customer Service systems, Prioritize incoming contacts, Escalate complex issues to specialists, Support on-site engineers remotely
Seniority
Individual Contributor, operational support
