Technical Support Europe - Immunoassay
Core
Provide expert-level technical support, troubleshooting, maintenance, and repair for diagnostic hardware systems and immunoassay instruments across Europe.
Role type
Senior IC hardware technical support specialist (medical diagnostics)
Builds
Diagnostic hardware products and immunoassay systems for healthcare customers
Domain
Medical device industry / Diagnostic hardware
Deliverable
client delivery
Required skills
hardware system troubleshooting, installation and maintenance, repair, problem-solving, product specifications knowledge, virtual and on-site support coordination
Preferred skills
immunoassay system knowledge, service efficiency analysis, cost of parts analysis
Technologies
diagnostic hardware instruments, immunoassay systems
Responsibilities
Respond to customer inquiries via virtual or on-site visits; diagnose and resolve complex hardware issues; monitor support metrics to identify trends and improve service efficiency
Seniority
Mid-level, hands-on IC