Manager - MSAT
Core
Lead a high-performing team of technical scientists and provide expert application support for Cytiva's filtration technologies in the biopharma industry.
Role type
Senior Manager, Field Customer Support (MSAT)
Builds
Customer success in bioprocess challenges and regional team execution
Domain
Life sciences, diagnostics, biotechnology, filtration technologies
Deliverable
client delivery
Required skills
Technical leadership, team coaching and mentoring, complex problem solving, stakeholder management, project management, regulatory awareness, analytical skills
Preferred skills
Multicultural environment management, change management, industry event representation
Technologies
Filtration product portfolio, bioprocess unit operations
Responsibilities
Lead regional FCS MSAT team and ensure business needs are met, Provide expert technical support and troubleshooting for critical customer complaints, Develop and nurture high-level technical relationships with key accounts, Manage complex multidisciplinary issues across the region, Recruit and train new staff, Participate in industry seminars as a speaker or consultant
Seniority
Manager, hands-on leadership
