Analyst II Technical Customer Support
Core
Providing advanced technical support for automated chemistry analyzers and related systems in the clinical diagnostics industry.
Role type
Technical Support Engineer (Electromechanical/Medical Devices)
Builds
Service documentation, training materials, and service readiness for new product launches
Domain
Life Sciences / Clinical Diagnostics / Medical Devices
Deliverable
client delivery
Required skills
Electrical or Mechanical Engineering expertise, troubleshooting electromechanical products, creating technical documentation, delivering technical training, cross-functional collaboration
Preferred skills
HTML/XML/SGML knowledge, Field Service Management systems (ServiceMax/Oracle), 3D-CAD tools, in-vitro diagnostics experience
Technologies
ServiceMax, Oracle, 3D-CAD tools, Microsoft Office suite
Responsibilities
Respond to complex customer inquiries and provide troubleshooting guidance to field service engineers, create and update service manuals and technical bulletins, plan and deliver technical training sessions, participate in new product development serviceability assessments, collaborate with R&D, Quality Assurance, and Manufacturing teams
Seniority
Mid-level IC (5+ years experience)
