Director, SAP Commerce Cloud Operations
Core
Lead operational management, optimization, and support of the SAP Commerce Cloud platform to ensure reliability, performance, and scalability of digital commerce infrastructure.
Role type
Director, SAP Commerce Cloud Operations
Builds
Digital commerce platforms and infrastructure
Domain
Enterprise E-commerce / SAP Hybris
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SAP Commerce Cloud (Hybris) management, cloud infrastructure, DevOps practices, microservices architecture, CI/CD pipelines, incident response, capacity planning, root cause analysis, team leadership, strategic roadmap development, risk assessment, GDPR compliance
Preferred skills
SAP Certified Development Specialist – SAP Commerce Cloud, SAP S/4HANA integration, ERP/CRM integration, Agile/SAFe delivery
Technologies
SAP Commerce Cloud, Dynatrace, Splunk
Responsibilities
Lead day-to-day operations and support SAP Commerce Cloud environments; Establish and enforce SLAs, KPIs, and incident response protocols; Ensure high availability, performance, and uptime of the commerce platform; Collaborate with business, product, and IT leadership to align commerce operations with business goals; Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements; Build and lead a team of engineers, DevOps professionals, and support staff; Drive automation of deployment, monitoring, and support processes; Lead performance tuning, capacity planning, and root cause analysis of system issues
Seniority
Director, strategic leadership & team management
