Sr. Collaboration Systems Administrator
Core
Technical owner and primary advocate for collaboration and support platforms (Slack, Jira, Confluence, ticketing/virtual agent ecosystems) driving employee productivity and self-service experiences.
Role type
Senior IC Collaboration Systems Administrator
Builds
Employee service/ticketing/virtual agent ecosystem, Slack, Jira, Confluence, and related support platforms
Domain
IT Operations / Enterprise Collaboration / Digital Workplace
Required skills
Enterprise collaboration platform administration, REST API integration, basic scripting (JavaScript/Python/PowerShell), self-service portal design, reporting dashboard creation, IT asset management (ITAM), workflow automation
Preferred skills
Administration certifications in modern SaaS platforms (Slack, Atlassian, ESM), conceptual understanding of ITIL frameworks
Technologies
Slack Enterprise Grid, Jira, Confluence, DocuSign, Freshservice, ServiceNow, Zendesk, Jumpcloud, Workday, REST APIs, Webhooks, JavaScript, Python, PowerShell
Responsibilities
Serve as primary technical administrator and subject matter expert for core employee technology stack; Act as central hub for platform enhancement requests and drive ongoing roadmap; Build intuitive workflows and communication channels; Deploy and optimize virtual agents and AI-driven knowledge bases; Build and maintain seamless integrations connecting suite of tools; Establish system of record for audibility and accountability; Configure hardware and software asset management capabilities
Seniority
Senior, hands-on IC
