Service Account Manager
Core
Liaison between external customers, sales engineers, and internal operations to manage orders, shipments, and resolve issues for specialty materials (battery, filtration, insulation).
Role type
Service Account Manager
Builds
Order fulfillment and customer experience for specialty industrial materials
Domain
Manufacturing / Specialty Materials (Battery, Filtration, Insulation)
Deliverable
client delivery
Required skills
Order management, shipping coordination, export documentation compliance, ERP system usage, stakeholder communication, issue resolution
Preferred skills
Manufacturing industry experience, US trade compliance knowledge (ITAR, NAFTA, Harmonized tariff rules), Microsoft Excel proficiency
Technologies
ERP systems, Microsoft Word, Microsoft Excel
Responsibilities
Coordinate domestic and international shipments; prepare shipping and export documentation; manage shipment scheduling and tracking; communicate order status and updates to customers; resolve shipment discrepancies and delays; maintain shipping and receiving records; enter and review customer orders for accuracy.
Seniority
Mid-level individual contributor
