Call Centre - Customer Service Advisor
HybridNo visa sponsorship
Core
Answer customer calls to verify health insurance coverage and decline treatment requests with empathy.
Role type
Customer Service Advisor (Call Centre)
Builds
Customer support interactions for health insurance policyholders
Domain
Health Insurance
Deliverable
client delivery
Required skills
Active listening, process adherence, multi-system navigation, clear verbal communication, resilience, adaptability
Preferred skills
PC proficiency, ability to work in a busy office environment
Responsibilities
Answering customer enquiries via live audio calls, guiding customers through policy coverage checks, maintaining accurate records in core systems, navigating policy changes calmly
Seniority
Entry-level to Junior