Senior Manager, Retail Operations & Field Communications – Plano, TX
Core
Directs asset allocation, systems activation, and onboarding/offboarding of field associates while owning the field-facing communications strategy to keep the field informed and aligned on driving sell-out.
Role type
Senior Manager, Retail Operations & Field Communications
Builds
Field sales platforms, operational processes, and executive communication rhythms for Samsung's retail division
Domain
Consumer Electronics Retail Operations
Required skills
Strategic thinking, hands-on execution, stakeholder management, team leadership, process design, budget management, SOP governance, cross-functional alignment, executive reporting
Preferred skills
Data-informed problem-solving, resourcefulness, self-learning
Technologies
MCS, FedEx DeskNet
Responsibilities
Lead onboarding/offboarding programs for field associates; manage user access and platform support; design and roll out operational processes and tools; author and govern Standard Operating Procedures (SOPs); execute field events and communications strategies; coach and develop direct reports; translate complex business information into succinct communications for leadership.
Seniority
Senior, hands-on IC