Senior Manager, Trade-In Operations
Core
Own the end-to-end trade-in lifecycle for Samsung's D2C platform, managing device intake, 3PL warehouse processing, grading, and customer payouts.
Role type
Senior Manager, Trade-In Operations
Builds
Trade-in program operations and financial performance for Samsung Mobile Experience
Domain
Consumer electronics, reverse logistics, e-commerce fulfillment
Required skills
Operations management, Supply chain management, Reverse logistics, Vendor management, Financial forecasting, Budgeting, Data analysis, Team leadership, Cross-functional collaboration, Process improvement
Preferred skills
MBA, Consumer electronics experience, D2C e-commerce experience, Device buyback programs, IT/engineering partnership
Technologies
Excel, Tableau
Responsibilities
Manage 3PL vendor relationships and warehouse operations, build and own annual operating budgets and forecasts, partner with Customer Service to improve NPS, lead analytics and reporting for program health, drive continuous improvement initiatives, mentor and develop operations team
Seniority
Senior, hands-on IC
