Regional Service Cost & Management Support Manager (Korean Speaking)
Core
Drive service cost efficiency, coordinate regional service operations, and provide management insights for Samsung's Southeast Asia and Oceania region.
Role type
Senior IC service cost & operations manager
Builds
Regional service cost savings initiatives, operational dashboards, and quality performance reports
Domain
Consumer electronics / Service operations
Deliverable
dashboards & analysis
Required skills
Service cost management, P&L reporting, KPI monitoring, data analysis, project coordination, process improvement
Preferred skills
SAP, Tableau, AI tools, component repair guidelines, Multi Parts Usage (MPU) initiatives
Technologies
Microsoft Excel, PowerPoint, Word, SAP, Tableau
Responsibilities
Monitor service cost KPIs and identify cost efficiency opportunities; Consolidate operational data into dashboards and monthly reports; Coordinate with subsidiaries and HQ on component repair guidelines; Lead regional service operation projects; Support regional MX Samsung Care+ operations and quality monitoring.
Seniority
Senior, hands-on IC