Junior Cashback Analyst
Core
Manage cashback processes for Samsung customers across Europe, ensuring payments and reporting are completed on schedule.
Role type
Junior Cashback Analyst
Builds
Cashback payments and associated reports for Samsung customers
Domain
Consumer Electronics / Customer Support
Deliverable
client delivery
Required skills
Excel, document evaluation, process documentation, stakeholder collaboration, report creation
Preferred skills
SAP, CRM systems, process writing, client support/back-office experience
Responsibilities
Develop or update standard operating procedures, perform pre-defined checks over customer documents, document and evaluate cashback requests, create claims and process payments, act as escalation point for complex issues, create and deliver various types of reports
Seniority
Junior, hands-on IC
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