Enterprise Communications Consultant
Core
Lead strategic customer communication initiatives and cross-functional projects to ensure accurate, compliant, and timely messaging across the insurance policy lifecycle.
Role type
Senior Enterprise Communications Consultant
Builds
Customer notifications, operational communications, and communication readiness activities
Domain
Insurance / Enterprise Communications
Required skills
Cross-functional project leadership, strategic communication planning, Salesforce Marketing Cloud configuration, stakeholder liaison, regulatory compliance, project coordination, calendar management, quality assurance
Preferred skills
Influence and negotiation, matrixed organization collaboration, multi-priority management, analytical problem-solving
Technologies
Salesforce Marketing Cloud, Microsoft Office Suite, Project Management Platforms
Responsibilities
Lead and deliver customer communication and business initiatives on schedule; Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud; Serve as primary liaison between communications, business, technical, legal, and marketing teams; Coordinate project meetings and drive accountability for deliverables; Plan and oversee customer notifications across approved channels; Ensure communications meet quality, regulatory, accessibility, and branding standards; Manage communication calendars to minimize conflicts and customer fatigue; Oversee communication readiness activities including approvals and deployment coordination.