Sr. Manager, Product Inspection & Claim Defense
Core
Manage product liability claims, conduct fire scene and lab inspections, and develop defense strategies to protect Samsung's brand and mitigate risk.
Role type
Senior Manager, Product Inspection & Claim Defense
Builds
Defense strategies and risk mitigation plans for product liability cases
Domain
Consumer Electronics / Home Appliances / Product Safety
Deliverable
client delivery
Required skills
Product liability claim management, fire scene inspection, destructive lab examination analysis, litigation strategy, stakeholder collaboration, team training, expense management, reporting to leadership
Preferred skills
Analytical expertise, quantitative analysis, presentation skills, process optimization, proactive problem-solving, independent work
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Manage product liability claims including litigation and subrogation; conduct fire scene inspections and destructive lab examinations; train teams and junior investigators on product symptoms and inspection skills; review QA lab findings and develop corrective action plans; provide strategic advice to senior leadership on risk assessment; maintain case management data and diary systems; monitor claim managers for customer service quality.
Seniority
Senior, hands-on IC with leadership responsibilities