Sr. Manager, Product Inspection & Claim Defense
Core
Manage product liability claims, conduct fire scene and lab inspections, and develop defense strategies to protect Samsung's reputation and mitigate risk.
Role type
Senior Manager, Product Safety & Claim Defense
Builds
Defense strategies and risk mitigation plans for product liability cases
Domain
Consumer Electronics / Home Appliances / Product Liability Law
Deliverable
client delivery
Required skills
Product liability claim management, Fire scene inspection, Litigation strategy, QA lab analysis review, Settlement approval, Cross-functional stakeholder collaboration, Technical troubleshooting, Team training and mentorship, Expense management, Strategic risk assessment
Preferred skills
CFEI or CFII certification, Claim Adjuster license, US litigation procedure knowledge, Advanced Excel for quantitative analysis, Data-driven decision making
Technologies
Microsoft Word, Excel, PowerPoint, Diary System
Responsibilities
Manage product liability claims including litigation and subrogation; Conduct fire scene inspections and destructive lab examinations; Develop and implement defense strategies; Train teams and junior investigators on product symptoms and inspection skills; Review QA lab findings and coordinate with engineers for corrective actions; Provide strategic advice to senior leadership on risk mitigation; Monitor claim managers to ensure customer service excellence; Manage claim handling expenses and invoices.
Seniority
Senior, hands-on IC with leadership responsibilities
