Voice of Customer & Customer Insights Intern
Core
Analyze customer feedback, identify trends, and transform insights into actionable recommendations to improve customer experiences.
Role type
Intern, Voice of Customer & Customer Insights
Builds
Customer feedback summaries, theme and trend reports, survey performance analysis, and leadership-ready presentations
Domain
Customer Experience / Market Research
Deliverable
dashboards & analysis
Required skills
Data analysis, Qualitative and quantitative analysis, Survey research, Report writing, Presentation skills, Stakeholder collaboration
Preferred skills
Excel, PowerPoint, Qualtrics, Medallia, SurveyMonkey, Power BI, Tableau, Automation, AI-assisted analysis
Responsibilities
Support Voice of Customer programs by assisting with surveys and customer listening activities; Monitor and organize customer feedback to identify recurring themes and pain points; Analyze CSAT and VoC survey data to identify satisfaction drivers; Develop recommendations and reports translating feedback into business insights; Support survey-improvement initiatives through creation, testing, and quality assurance; Track customer-driven improvement actions and monitor follow-up progress.
Seniority
Intern
