Contact Center Administrator
Core
Process activations and cancellations of mechanical service contracts and maintenance agreements while reconciling store bank statements and handling inter-company billing for field stores.
Role type
Contact Center Administrator (DMS Admin)
Builds
Financial records and billing for vehicle service contracts
Domain
Automotive retail / Dealer management systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Detail orientation, clear communication, organizational skills, basic accounting knowledge, Excel proficiency
Preferred skills
Familiarity with ADP or Fabsoft
Responsibilities
Process activations and cancellations of service contracts, reconcile store bank statements, process inter-company billing for field stores, research customer inquiries regarding contracts
Seniority
Entry-level to Individual Contributor