Learning Technology Specialist I
Core
Front-line technical support for the institution's Learning Management System (LMS) and instructional tools, serving faculty, staff, and students via phone, email, chat, and tickets.
Role type
Learning Technology Specialist I (Support)
Builds
Reliable operation of LMS and instructional tools for distributed learning programs
Domain
Higher Education / Instructional Technology
Deliverable
client delivery
Required skills
LMS support, troubleshooting hardware/software/web apps, ticketing systems, user guide creation, training facilitation, system testing
Preferred skills
Generative AI tools, high-volume support experience, knowledge base maintenance, educational software familiarity
Responsibilities
Provide real-time user support via phone/chat/virtual sessions, troubleshoot and resolve technical issues, maintain support records in ticketing system, create and maintain user guides and FAQs, conduct system testing and evaluate updates, assist in planning and delivering training sessions, monitor user feedback to identify process improvements
Seniority
Entry-level, hands-on IC