Graduate Trainee - ORM
Core
Monitor and respond to user comments, feedback, and complaints across social media and digital platforms to maintain positive brand perception and build brand awareness.
Role type
Online Reputation Management (ORM) specialist
Builds
Brand awareness and positive online perception
Domain
Digital Marketing / Social Media
Deliverable
dashboards & analysis
Required skills
Social media monitoring, crisis response, social listening, data categorization, report preparation, audience analysis
Preferred skills
Digital Media certification, SEO, SEM, E-commerce
Technologies
ORM tools, social listening tools
Responsibilities
Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms; Respond promptly to negative comments and complaints within defined turnaround time; Categorize data and prepare daily, weekly, and monthly ORM performance reports; Analyze audience feedback and provide insights to help improve brand positioning and customer experience.
