Service Lead
Core
Lead delivery of Salesforce projects for client accounts, ensuring objectives are met within time, cost, and quality constraints while managing service teams and client expectations.
Role type
Senior Salesforce Service Lead
Builds
Customer experience solutions and service delivery for marketing and customer relationship management
Domain
Marketing technology / Customer Experience (CXM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce ecosystem expertise, solution design, project management, team supervision, change request management, client communication, Agile methodologies (Scrum/Kanban), customer satisfaction analysis
Preferred skills
Salesforce certifications (Administrator, Business Analyst, Sales/Service Cloud Consultant), multi-cloud exposure (Service Cloud, Sales Cloud, Marketing Cloud)
Technologies
Salesforce, Service Cloud, Sales Cloud, Marketing Cloud, Scrum, Kanban
Responsibilities
Provide pre-sales support including solution design and estimation; allocate and supervise tasks for dedicated teams; manage service progress to meet deadlines and budgets; facilitate change requests; lead client meetings and status updates; resolve service evolution problems; identify up and cross-selling opportunities
Seniority
Senior, hands-on IC with leadership responsibilities