Sales Support Specialist
Core
Manage lead follow-up, gather customer information, track inquiries, and schedule appointments for sales, parts, and service departments at a Ford dealership.
Role type
Sales Support Specialist / BDC Administrator
Builds
Customer database and appointment schedules for dealership operations
Domain
Automotive retail / Dealership operations
Deliverable
product features (database management) | client delivery (customer support)
Required skills
lead management, customer data entry, inquiry tracking, appointment scheduling, product knowledge, high-volume handling, customer service
Preferred skills
prior sales experience, dealership experience, scheduling experience, computer proficiency
Responsibilities
Develop and process lead follow-up, gather accurate customer information, track customer inquiries across departments, assist with promotions, create welcoming customer experiences via phone and internet, schedule service and parts appointments
Seniority
Entry-level, individual contributor