Client Success Manager
Core
Deliver best-in-class account management to retain and grow enterprise clients' business by implementing social media solutions and strategies.
Role type
Client Success Manager (Account Management)
Builds
Social media moderation, engagement, insights, and creative strategies for global brands
Domain
Social Media / Digital Marketing
Deliverable
product features
Required skills
Account management, project management, budgeting, social media strategy, strategic planning, reporting, proposal development, cross-functional collaboration
Preferred skills
Paid social media strategies, community management, experience with Sprinklr/Khoros/Sprout, presentation skills, problem-solving
Technologies
Salesforce, Microsoft PowerPoint, Microsoft Teams, Sprinklr, Khoros, Sprout
Responsibilities
Act as primary client contact for major brands and Fortune 1000 companies; deliver regular client reviews and presentations; advise clients on social media strategy; support setup and implementation of social media projects; maintain Salesforce data and work on proposals/SOWs; contribute to new business pitches; shape strategic offerings with senior management
Seniority
Mid-level, hands-on IC