Client Success Manager
Core
Deliver best-in-class account management to retain and grow enterprise clients' business by implementing social media solutions and strategies.
Role type
Senior Client Success Manager (Account Management)
Builds
Social media moderation, engagement, insights, and creative strategies for global brands.
Domain
Social Media / Digital Marketing / Brand Safety
Deliverable
client delivery
Required skills
Account management, project management, budgeting, social media strategy, strategic planning, reporting, proposal development, cross-functional collaboration, problem-solving, presentation skills, Microsoft PowerPoint, Microsoft Teams.
Preferred skills
Paid social media strategies, community management, experience with Sprinklr/Khoros/Sprout, background in Social/Marketing/PR/Communications.
Responsibilities
Act as primary client contact for major brands/Fortune 1000 companies; deliver regular client reviews and presentations; advise clients on social media strategy; support project setup and implementation; maintain Salesforce data and work on proposals/SOWs; contribute to new business pitches; shape strategic offerings with senior management.
Seniority
Mid-Senior, hands-on IC