Senior Innovation Manager
Core
Manage and scale the Center for Enablement (C4E) innovation funnel, driving AI and emerging tech adoption across the customer experience business.
Role type
Senior Innovation Manager (Program & Strategy)
Builds
Innovation playbooks, POC-to-scale delivery pipelines, and strategic technology enablement initiatives.
Domain
Digital Marketing / Customer Experience / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, team leadership (2-8 people), innovation funnel management, budget management (€500K–€2M+), stakeholder management, change management, strategic planning, vendor negotiation, ROI forecasting, facilitation, learning agility
Preferred skills
Experience with martech, data platforms, AI/automation, customer experience technologies
Technologies
AI, automation, data intelligence, martech integration, Salesforce, Adobe, Microsoft
Responsibilities
Curate and triage the innovation funnel; lead cross-functional collaboration to unblock pilots; build and coach a team of 2–8; own quarterly innovation roadmaps; define and track key metrics; manage budgets, compliance, and vendor contracts; design scaling strategies for proven innovations.
Seniority
Senior, hands-on IC with team leadership
