Senior / Lead CRM & Loyalty Engineer
Core
Leading the design, customization, and optimization of CRM platforms to drive customer relationship excellence and strategic objectives.
Role type
Senior/Lead CRM & Loyalty Engineer
Builds
Scalable CRM solutions and complex digital software architectures for global brands
Domain
Digital Marketing, Customer Data Management, CRM
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce/HubSpot/Microsoft Dynamics expertise, REST/SOAP API integration, database querying, APEX/C#/.NET programming, CI/CD pipelines, Agile/Scrum management, Power BI/Tableau/Excel data analysis
Preferred skills
Industry Clouds experience, troubleshooting complex CRM issues, mentoring junior engineers
Technologies
Salesforce, HubSpot, Microsoft Dynamics, APEX, C#, .NET, GitHub, GitLab, Jenkins, Power BI, Tableau, Excel
Responsibilities
Lead design and development of complex CRM solutions, provide technical guidance and mentorship, ensure architectural integrity, develop software architecture documentation, participate in project planning, drive continuous improvement, act as SME for client pitches
Seniority
Senior, hands-on IC with leadership responsibilities