Health Insurance Specialist (Medicare)
Core
Educate patients about Medicare programs, resources, and affordable insurance coverage options to increase access to care and retention.
Role type
Patient Relations Analyst (Medicare Insurance Specialist)
Builds
Patient understanding of insurance coverage and navigation of the healthcare system
Domain
Healthcare / Medicare / Insurance
Deliverable
client delivery
Required skills
Medicare program knowledge, insurance coverage navigation, public benefits application (Public Aid, Extra Help), patient advocacy, healthcare system navigation, customer service, computer proficiency (Gmail, MS Word, Excel)
Preferred skills
Non-English language proficiency (Spanish, Polish, Russian), sales background, CRM experience, experience with older adult populations
Technologies
Gmail, MS Word, Google Docs, Excel, CRM
Responsibilities
Assist patients with navigating Medicare and insurance issues (coverage, benefits, eligibility), serve as internal resource for insurance questions, help resolve medical bills, manage patient welcome visits and orientation, educate patients on public benefits, support clinic management with scheduling and billing, foster patient engagement through events
Seniority
Individual Contributor